Last Updated: February 17, 2020
Information We Collect
What You Directly Provide Us
We collect information you provide directly to us, such as when you place an order, contact customer support or otherwise communicate with us. This information may include: name, email, phone number, postal address, payment method, and other information you choose to provide.
What You Automatically Provide Us When You Use Our Website
Identity Information: We may collect information including first names, maiden names, last names, usernames or similar identifiers.
Contact Information: We may collect information including billing addresses, delivery addresses, e-mail addresses and telephone numbers.
Financial Information: We may collect financial data including bank accounts and payment card details.
Device Information: We may collect information about your device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. We also collect certain device information that will help us diagnose problems in the event you experience any crash or other problem while using our Website. So, for example, if we detect a crash or other problematic event, we may collect the list of applications on your device and other information about your device’s performance at the time of the event for troubleshooting purposes.
Log Information: When you interact with the Website, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Website. We do not use or access this data. We do not associate the information with you or any particular user unless required to do so by law.
· Location Information: We may collect information about the general location of your Internet Service Provider based on your IP Address. If you allow Mahkana to access your location information, we may also collect your geolocation information.
· Transaction Information: We collect transaction details related to your use of our Website, including the type of transaction, date and time an order was made, amount charged, and other related transaction details.
We do not collect any other special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinion, trade union membership, additional information about your health, and genetic or biometric data). Nor do we collect information about criminal convictions or offenses.
Information We Collect from Other Sources
We may also receive information from other sources and combine that with information we collect through our Website. For example, if you choose to link your purchase with a payment provider (e.g., Google Wallet, Apple Pay or PayPal) or social media service (e.g., Facebook), or if you engage with a separate app or site that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (e.g., to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we well notify you if this is the case at the time.
How We Use Information
We use the information we collect to continuously improve the Website we provide as well as:
· Provide and deliver the products and Website functionality that you request or purchase, including, for example, facilitating payments, ordering products and sending receipts;
· Help you efficiently access your order information;
· Send or facilitate communications between you and Mahkana, such as estimated times of arrival;
· Monitor and analyze trends and usage;
· Perform internal operations, including, preventing fraud and abuse of our Website, and troubleshooting software bugs and operational problems;
· Develop, improve, and refine products and Website functionality;
· Administer a contest, promotion, survey or other Website feature;
· Provide and improve customer support to users;
· Send periodic emails containing information and updates pertaining to your order, in addition to occasional company news, updates, related product or administrative information; and
· Carry out any other purpose for which the information was collected.
If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your order status.
We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.
We may use local storage on your device to store data, including cookies and cached data.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of the features on the Website may not function properly.
We follow generally accepted industry standards to protect the personal information that we collect and transmit. We encrypt all data transmitted between your device and our secure servers. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. No Internet transmission, however, is ever completely secure or error-free.
It is your responsibility to control access to your device,. It is also your responsibility to notify Mahkana if you believe the security of the information in our Services is compromised.
Disclosing Information to Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Agents, Consultants and Third Party Services
Occasionally, at our discretion, we may include or offer third party products or services through links on our Website. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these websites.
Mahkana uses third party vendors to perform certain business-related functions. Examples of such functions include data storage services, database maintenance services, shipping and payment processing. This means that some third party vendors will have access to your personally identifiable information, including but not limited to username, password, device information, and payment transaction data (such as payment card information and billing and shipping addresses). (Third party vendors will also include any third party that offers products or services directly on our Website.) When Mahkana employs such third party vendors to perform services on its behalf, Mahkana will only provide them with the personally identifiable information that they need or use to perform their specific function. Each third party vendor is required to keep such personally identifiable information confidential and not to use such personally identifiable information for any purpose other than providing services to Mahkana.
Analytics Services Provided by Others
When you make a purchase on the Mahkana website a portion of the proceeds are provided to a designated charity. We also may provide the charities with whom we work reports of purchasing patterns of our Users, but Mahkana will not provide those charities with the name or addresses of such Users without your consent.
A Special Note for Parents and Legal Guardians
In compliance with the Children's Online Privacy Protection Act of 1998, 15 U.S.C. § § 6501-06 and 16 C.F.R. § § 312.1-312.12, no one under age 13 may use or provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
In addition, Mahkana does not permit children under 13 years of age to use the Website without their parent's or guardian's express consent and approval. By using our Website, you represent (i) you are not under 13 years of age or (ii) your parent or guardian has approved of your registration with Mahkana or has provided us his or her personal information in lieu of yours. As used herein, "you" refers to all Website users over the age of 13, and the parent/guardian of users under 13 years of age who have registered with Mahkana, as applicable.
Where Information Is Processed
Mahkana is based in the United States. Although we welcome users from all over the world, keep in mind that no matter where you live, your personal information, browsing information and communications will be subject to the laws of the United States, which may differ from your country of residence. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence. We want you to know this because the laws of the United States and those of other countries where your information is processed might not be as comprehensive or protective as laws in the country where you live. For example, when a user who is located in the European Union ("EU") chooses to post information that will be publicly disclosed, that user is responsible for ensuring that such information conforms to all local data protection laws. Mahkana is not responsible under the EU local data protection laws for user-posted information. Also, while you are in another country, know that your information may be made available to government or law enforcement requests.
Not Intended for EU Residents; Information Stored in the United States
The Website is not intended for European Union (EU) residents. Accordingly, you understand that your information may be stored in the United States. Information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection as the EU. By using and accessing our Website, users who reside or are located in countries outside of the United States agree and consent to the collection, use, transfer, disclosure and processing of personal information, communications and browsing information on servers located outside of the country where they reside, and acknowledge that the protection of such information may be different than required under the laws of their residence or location.
Your Legal Rights
Under certain circumstances, you may have rights under data protection laws in relation to your personal data. These rights include:
· Request access to your personal data.
· Request correction of your personal data.
· Request erasure of your personal data.
· Object to the processing of your personal data.
· Request restriction of processing your personal data.
· Request transfer of your personal data.
· Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the legal rights discussed above that you may have. We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Access, correction and complaints
If you wish to access, correct, or update the personal information we hold about you, learn about the sources used to collect this personal information, why Mahkana collected specific personal information, and the third parties with whom this personal information has been shared, please contact us directly using the contact details below. Mahkana cannot discriminate against you for requesting this information by changing prices or the quality of your experience, but it may charge a reasonable amount for providing access to personal information, or refuse access to personal information where permitted by law.
California Online Privacy Protection Act Compliance
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. Mahkana does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so. To make such a request, please send an e-mail to email@example.com or send a letter to:
Attn: CEO, Mahkana, LLC
1116 W. 30th Street
Los Angeles CA 90007
Attn: CEO, Mahkana, LLC
1116 W. 30th Street
Los Angeles CA 90007